Return/Exchange Policy
1. Due to personal hygiene issues, the free return within 7 days is not applicable to the products that have been opened, and they cannot be returned or exchanged when they are opened.
2. Special discounts, combination products, promotional activity on customers purchase amount equal to or above specific threshold amount, if the number or amount of the promotional discounts is not reached after the return/exchange, the reserved products will be restored to the original price.
3. After return, if the remaining amount of order is not reached the promotion threshold for free gift, the gifts and returned goods both need to be returned.
4. If the return is incomplete (return should include product, gift, inner/outer package, and all accessories), it would not start to process the return procedure.
5. Exchange: products can only be replaced by the same products. We do not offer the exchange for the different products.
6. In order to protect your return rights, please contact the customer service specialist within 3 working days after submitting the return application. If the specialist cannot reach with you, your return application will be cancelled. We would like to sincerely apologize if any inconvenience cause to you.
7. After you receive the goods, if the goods are damaged or scratched due to non-artificial factors, or the packaging is damaged during transportation, please inform and attached photos to us within 3 days after receiving the goods. We will carry out the authentication of the packaging defects or damages, and then after confirming the condition, we will arrange to resend the products.(If it occurs on Saturdays or Sundays or a public holiday, you can contact us by LINE message to explain the situation and attach a photo. Wet will reply as soon as possible during working hours.)
8. After the 7 days of receiving goods or if you do not provide photos, we would not able to assist to process the return/exchange application.
9. After the product of order returned, only the actual payment amount of product will be refund, the shipping fee will not be refunded.
10. In your original order amount reach the threshold of free shipping, you would have no payment on shipping fee. Once you apply for refund of products in that order, then the actual amount in that order might not reach the threshold of free shipping, then the amount of your refund will be deducted the shipping fee.
Return/Exchange Process
1. Submitting a return/exchange application within 7 days after receiving the goods, the product should be kept in a complete condition. (Note: The product must be intact, unopened and in an undamaged condition).
2. Please call +886-2-27120159 or email to kg899.enterprise@gmail.com, and provide your order number, name, and contact number.
3. The shipping fee for returning the goods and the handling charge for refunds shall be borne by the buyer.
4. After receiving the product, and confirming its completely and correctly, the refund will be processed for you.
5. The refund procedure is estimated 10 working days.
Refund instructions
When you have completed all the return procedures, and we have received all the goods you returned. The product must be intact, unopened and in an undamaged condition. Please provide the correct remittance account number, account name, bank name, swift code (if applicable) and bank address. We will make the refund within 10 working days. If the remittance account number, account name, bank name, swift code (if applicable) and bank address you provide is incorrect, the refund cannot be processed.
Customer service Email address: kg899.enterprise@gmail.com
Customer Service Contact Number: 02-2712-1518
Taiyiyuan Premium LINE Official Account: @351mutjr
Dr. Check Nursing Expert LINE official Account: @229ojhkv
